Gardian Insurance Brokers

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Complaints and Disputes

Our company understands the customers' rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.

The Gardian Group Pty Ltd (Gardian) holds a current Australian Financial Services Licence No: 457506 and is responsible for the financial services that your Authorised Representative provides to you.

Please contact us if you have any complaints about our services. Clients not satisfied with our services should contact Gardian Complaints Officer:

Complaints Officer

Gardian    

73 Wood Street, Mackay QLD 4740

We are members of the Financial Ombudsman Service (FOS), an External Dispute Resolution body, which is a free consumer service. If your complaint cannot be resolved to your satisfaction within twenty business days, you have the right to refer the matter to the FOS (details below). Further information is available from our office, or contact FOS directly on 1300 780 808 or visit www.fos.org.au.

 

Financial Ombudsman Service:

Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008

Mailing Address: Financial Ombudsman Service, GPO Box 3, Melbourne 3001

Phone: 1300 78 08 08, Fax: 03 9613 6399

Email: info@fos.org.au, Web: www.fos.org.au


Insurance Brokers Code of Practice:

We also subscribe to the Insurance Brokers Code of Practice. Copy of the Insurance Brokers Code of Practice can be found at www.niba.com.au for more information..


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